Welcome to Hybrids Forcesgolf Shop’s FAQ section. Below you’ll find answers to common questions about our premium golf equipment, shipping policies, payment methods, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
About Our Products
1. What types of golf equipment do you specialize in?
We specialize in premium golf equipment including drivers, fairway woods, hybrids, wedges, complete sets, and high-quality golf bags (both cart bags and travel bags). Our products are designed for serious golfers who demand tour-quality performance.
2. How do I know which golf club is right for my game?
While we don’t offer personal fitting services online, our product descriptions include detailed specifications about loft, flex, and club characteristics to help you make an informed decision. Many of our customers successfully upgrade their equipment by matching our products to their current playing style and needs.
3. Do you sell left-handed golf clubs?
Yes, we offer select models in left-handed versions. Please check individual product pages for availability. If you’re unsure, our customer service team can verify availability for specific clubs.
Ordering & Account Questions
1. How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information, and view order history.
2. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
3. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are processed through our encrypted payment system for your security.
Shipping & Delivery
1. What are my shipping options?
We offer two shipping methods:
– Express Shipping ($12.95 flat rate): Delivered via DHL or FedEx in 10-15 business days after processing (1-2 days)
– Free Standard Shipping: Available on orders over $50, delivered via EMS in 15-25 business days after processing
– Express Shipping ($12.95 flat rate): Delivered via DHL or FedEx in 10-15 business days after processing (1-2 days)
– Free Standard Shipping: Available on orders over $50, delivered via EMS in 15-25 business days after processing
2. Do you ship internationally?
Yes, we ship globally! However, deliveries to some Asian countries and remote locations may require additional time or be subject to restrictions. If you have questions about shipping to your specific location, please contact our customer service team before ordering.
3. How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can also log into your account to view tracking details. Our carriers (DHL, FedEx, or EMS) provide detailed tracking updates throughout the delivery process.
4. Why does my order require a signature upon delivery?
We require signatures for all deliveries to ensure your premium golf equipment is received securely. This protects both you and us from potential loss or theft of your valuable golf gear.
Returns & Exchanges
1. What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging, and with all tags attached. Please contact us at [email protected] to initiate a return and receive authorization.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
3. How long does it take to process a refund?
Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your financial institution.
4. Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or product, please return the original item (following our return policy) and place a new order. This ensures you receive your replacement as quickly as possible.
Product Care & Maintenance
1. How should I care for my new golf clubs?
To maintain peak performance:
– Clean clubheads after each round with a soft brush and mild soap
– Dry clubs thoroughly before storing
– Use headcovers for woods and hybrids during transport
– Store in a dry place away from extreme temperatures
– Clean clubheads after each round with a soft brush and mild soap
– Dry clubs thoroughly before storing
– Use headcovers for woods and hybrids during transport
– Store in a dry place away from extreme temperatures
2. What’s the best way to transport my golf bag when traveling?
Our travel bags are designed for airline transport. We recommend:
– Using a stiff-arm protector for your driver
– Wrapping clubheads with towels or bubble wrap
– Removing adjustable clubheads if possible
– Packing heavier items at the base of the bag
– Using a stiff-arm protector for your driver
– Wrapping clubheads with towels or bubble wrap
– Removing adjustable clubheads if possible
– Packing heavier items at the base of the bag
Still have questions? Our golf equipment specialists are ready to help at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm Arizona Time).
Hybrids Forcesgolf Shop
2403 Dye Street, Mesa, AZ 85201, USA
www.progolfdrivers.com